Exchange applicable within 3 days of purchase, with the same type and the same valuation of goods
Payable 5% Administrative fees
The product and certificate must be maintained in good condition and in the original packaging, we do not accept any damaged items
Must have official invoice
No refund
Not applicable for size adjusted products
Not applicable for customized products
2. Trade-In Service
1 item can trade-in for 1 item for the same type of product
Item price must be HKD $10,000 or above
Unlimited trade-in times within 1 year of purchase (starting from invoice date), trade-in price value is 70% of the original price (after discount)
After 1 year, trade-in price value will be calculated by market price
New product price must be 20% higher than the original price
Must have official invoice and original GIA grading certificate
The product and certificate must be maintained in its original and good condition and in the original packaging, we do not accept any damaged items
Withdrawal on credit card payment generates a payable 4% Administrative fee
Not applicable for size adjusted products
Not applicable for customized products
3. Alteration And Repair & Maintenance Services
1 time free refurbishment available with official invoice within 1 year (1 time free size alteration or refurbishment for rings)
A chargeable service afterwards (Price depends on alteration size, use of materials, accessories etc for repair & maintenance)
The average time required is 10 days, depending on the complexity it may take up to several weeks
Depending on the style, design, material, structure and condition of the product, the company reserves the right to not provide such service or apply additional charges
Size alteration, repair and other process may wear off the metal, such as appearance and weight differences or damages; customer cannot call to account and required compensation.
4. Engraving Service
Free engraving service of alphabets and numbers for designated products (includes: wedding ring, custom jewelry etc.)
Other products are available at a charge
5. Complimentary Checkup And Cleaning Service
Unlimited times
Must hold official invoice
6. Diamond Re-Mounting Services *Only Available For Diamond Member
Only applicable to GIA certificate diamonds (not applicable to loose diamonds, gold mounting)
Diamonds must be maintained in good condition and we will not accept any damage diamonds.
Chargeable fee calculated according to jewelry style, design, material etc.
Must hold official invoice and original GIA rating certificate
