Our service will be suspended under bad weather conditions, such as when typhoon signal No.8 is hoisted or a black rainstorm warning is in effect. When the red rainstorm warning is in effect, we shall contact you as soon as possible via text message or mobile phone to reconfirm your appointment.
We have made every effort to ensure that all products and/or services descriptions are correct at the time when they are first entered onto the Website. As computer equipment, screen or monitor appearance might vary, we are therefore unable to guarantee that a product's image or images are an accurate representation of the actual merchandise.
All items can be reserved for maximum 7 days’s time for free. The company holds the right to discharge the item from reserved and release the reservation right to other customers.
All product and/or service prices are in Hong Kong dollars ($). Prices of products and/or services may change from time to time without prior notice. Any promotional discounts or offers may also be withdrawn at any time.
We have made every effort to ensure all our product and/or service prices displayed in the description are as accurate as possible, however errors may sometimes occur.
If we discover an error in the price of the product and/or service you have ordered we will suspend your reservation and will contact you as soon as possible to give the option of either reconfirming your reservation at the correct price or cancelling it.
If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
The company provides an 1-hour consultation period per meeting for all appointments. Please be punctual to our appointments.
All customers purchasing for customization service will have 1.5 hour consultation period per appointment. Please state clearly when making the appointment if you require such service.
If you want more consultation time, please clearly state it in the appointment request. We will try our best to schedule you with more time; however, the company cannot guarantee the availability. Please kindly understand we are trying to provide quality service equally to every customer, therefore we adhere strictly to a preset schedule.
Once you place order for product and/or service, a deposit is required.
An order form will be given to you by the company clearly stating:
The invoice number
The selling price of product /and or service fee / and or package price
The fineness of the precious metal used
The trade name of gemstone(s)
The total weight of gemstone(s)
The other information (eg. Certificate number if applicable)
The purchase date
The expected collect date (Changes might be made)
The amount of deposit in Hong Kong dollars ($)
On the expected collect day, please bring along the original copy of the order form. Photocopy will not be accepted. Without the original order form we will not be able to process your order.
*If the order is ready for collection before the expected collect date, we will contact you via email, phone call or text message confirming your order is ready for collection. Please contact us to schedule an appointment for your collection.
*Please supply us with the order number for any enquiry during the order processing period.
Deposit of 50% of the order value is required for custom-made jewellery. Deposit is refundable only if the order cannot be processed.
Deposit of 50% of the loose diamond value is required for setting service with existing mountings. Deposit is refundable only if the order cannot be processed.
Deposit of 30% of the ready-made jewellery value is required for 20 days maximum reservation period. The deposit is non-refundable. Within this period, this deposit is transferable for the purchase of other jewellery of the same or higher value.
*** If any ordered jewellery is not collected 1 month after the collection date, the customer will have forfeited the deposit, and the Company has the right to re-possess the said jewelry as WH Jewellery Limited product.
We only accept payment in Hong Kong dollars ($).
Payment must be made by Cash / EPS / Credit Card.
*Collection of jewellery is allowed only when full payment is made.
The invoice for WH Jewellery Limited product sold clearly states:
The selling price of product /and or service fee / and or package price
The fineness of the precious metal used
The trade name of gemstone(s)
The total weight of gemstone(s)
The other information (eg. Certificate number if applicable)
The purchase date & collection date (for after-sales service purpose)
All products are non-exchangeable outside the shopping protection scheme.
All products are and non-refundable.
The company does not repurchase products.
If you have any enquiries relating to the Website, please contact us by email at info@whjewellery.com.
If you have any enquiries relating to the Website, please contact us by email at info@whjewellery.com.
Please contact us if you have any comments or complaints by emailing us at info@whjewellery.com. We will always endeavour to resolve any dispute as swiftly as possible.
The above policy is subjected to change from time to time without prior notice.
